Support
Questions, bugs, or something that doesn't look right? We read every message.
Email usTell us what happened and which iPhone you use. In the app, Settings, then Send feedback adds your app version for you.
Email supportI can't sign in or forgot my password
Email us from the address on your account and we'll help you get back in. If you signed up with Apple, tap Continue with Apple on the sign-in screen.
How do I cancel my Pro subscription?
Open your iPhone's Settings, tap your name, then Subscriptions, then WatchCheck, and choose Cancel Subscription. You keep Pro until the end of the period you've paid for. Inside the app, Profile, Settings, then Manage subscription takes you there too.
I subscribed but don't see Pro
On the upgrade screen, tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe. If it still doesn't show, email us.
How do I delete my account and data?
Go to Profile, Settings, then Delete account. This permanently removes your account, every listing, every photo and every AI insight, and it can't be undone. Deleting your account doesn't cancel Pro, so cancel the subscription first.
Can I download my data?
Yes. Go to Profile, Settings, then Data, then Export my data. It shares every check and valuation as a spreadsheet file.
Is a score the same as an appraisal?
No. WatchCheck gives AI-generated guidance from the photos and details you provide. It can't inspect a watch in person. For a big purchase, get an in-person inspection or authentication from a qualified watchmaker or dealer.
How do I turn on Face ID lock?
Go to Profile, Settings, then Preferences, and switch on Face ID lock. Your phone handles Face ID. We never receive your biometric data.
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